StoneX Payment Services Ltd. (SPS) Licenses and Client Notices

StoneX Payment Services Ltd. is a wholly-owned subsidiary of StoneX Group Inc. and is registered with the Financial Crimes Enforcement Network (“FinCEN”), United States Department of Treasury, MSB Registration No. 31000225191175.

StoneX Payment Services Ltd. is registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), MSB registration no. M22868358.

StoneX Payment Services Ltd. is registered as a money services business with Revenu Québec, MSB license no. 15540.

State Agency: Alabama Securities Commission 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to:

Phone: +1 (800) 222-1253

Email: asc@asc.alabama.gov

By mail:
Alabama Securities Commission, Enforcement Division
P.O Box 304700
Montgomery, AL 36130-4700

State Agency: State of Alaska, Division of Banking & Securities 

For Alaska Residents Only:

If your issue is unresolved by StoneX Payment Services Ltd. at +1 (212) 485-3549, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One.

State Agency: Arizona Department of Financial Institutions 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

State Agency: Arkansas Securities Department

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

State Agency: California Department of Financial Protection and Innovation (DFPI) 

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation (DFPI) via your preferred option below.

Phone: +1 (866) 275-2677

Email: consumer.services@dbo.ca.gov

By mail:
California Department of Financial Protection and Innovation (DFPI), Consumer Services
1515 K Street
Suite 200
Sacramento, CA 95814

State Agency: Division of Banking

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

Notice to Colorado Customers 

If you have a question about or problem with your transaction – the money you sent

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado resident and have a complaint about the money transmitter – the company that sent your money

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202

State Agency: State of Connecticut Department of Banking

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

State Agency: District of Columbia Department of Insurance, Securities and Banking Bureau 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Phone: +1 (202) 727-8000

Fax: +1 (202) 354-1085

By mail:

District of Columbia Department of Insurance, Securities and Banking
1050 First St., NE, Suite 801
Washington, DC 20002

State Agency: Florida Office of Financial Regulation

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Phone: +1 (850) 410-9800 or +1 (850) 487-9687

Fax: +1 (850) 410-9548

By mail:

Florida Office of Financial Regulation Division of Financial Institutions
Consumer Assistance Group
200 E. Gaines Street
Tallahassee, Florida 32399-0371

State Agency: Georgia Department of Banking and Finance 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

Phone: +1 (855) 411-2372

State Agency: Hawaii Department of Commerce and Consumer Affairs – Financial Institutions

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

State Agency: Idaho Department of Finance

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Email: securities@finance.idaho.gov

Phone: +1 (208) 332-8004

Fax: +1 (208) 332-8099

By mail:
Idaho Department of Finance Securities Bureau
PO Box 83720
Boise, ID 83720-0031

State Agency: Illinois Department of Financial & Professional Regulation 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Phone: +1 (888) 298-8089

By mail:
Department of Financial Professional Regulation Division of Financial Institutions
230 West Washington, 5th Floor
Springfield, Illinois 62786

State Agency: Iowa Division of Banking Finance Bureau 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

Phone: +1 (515) 281-4014 

State Agency: Kansas Office of the State Bank Commissioner 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Email:  complaints@osbckansas.org

By mail:
Office of the State Bank Commissioner
Attn: Consumer Affairs, 700 SW Jackson, STE 300
Topeka, KS 66603

State Agency: Department of Financial Institutions 

State Agency: Louisiana Office of Financial Institutions Non-Depository Division 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Fax: +1 (225) 925-4524

Phone: +1 (225) 925-4660 or +1 (888) 525-9414
 
Email:  complaints@ofi.la.gov

By mail:
Post Office Box 94095
Baton Rouge, LA  70804-9095

State Agency: Maine Department of Professional & Financial Regulation

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

Phone: +1 (800) 965-5235

By mail:
Maine Bureau of Financial Institutions
Consumer Outreach Program
36 State House Station
Augusta, ME 04333-0036

State Agency: Maryland Office of the Commissioner of Financial Regulation 

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding StoneX Payment Services Ltd. NMLS No.: 1394445 at 1100 North Eutaw Street, Suite 611 Baltimore, Mayland 21201, Baltimore, MD 21202 or at 1-888-784-0136.

State Agency: Michigan Department of Insurance and Financial Services 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

Phone: (877) 999-6442

State Agency: Minnesota Department of Commerce

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

Phone: +1 (651) 539-1600

State Agency: Missouri Division of Finance

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Phone: +1 (573) 751-3242

By mail:
Missouri Division of Finance
PO Box 716
Jefferson City, Missouri 65102-0716

State Agency: Nebraska Department of Banking and Finance

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Phone: +1 (402) 471-2171

By United States mail:
The Nebraska Department of Banking and Finance
P.O. Box 95006
Lincoln, NE 68509-5006

By private mail: 
The Nebraska Department of Banking and Finance
1526 K Street
Suite 300
Lincoln, NE 68508-2732

State Agency: New Hampshire Banking Department

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Phone: +1 (603) 271-3561

TDD Access: Relay NH +1 (800) 735-2964

Fax: +1 (603) 271-1090

By mail:
State of New Hampshire Banking Department
53 Regional Drive
Suite 200
Concord, NH 03301

Email: legal@banking.nh.gov

State Agency: New Jersey Department of Banking & Insurance 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Phone: +1 (609) 292-7272 or +1 (800) 446-7467

Fax: +1 (609) 454-8468

By mail:
NJDOBI
PO Box 471
Trenton, NJ 08625-0471

State Agency: New Mexico Financial Institutions Division 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

Email: joe.cruz@state.nm.us

State Agency: Nevada Financial Institutions Division

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here:

If you have questions regarding formal complaints, please call the Nevada Financial Institutions Division at +1 (702) 486-4120.

State Agency: North Dakota Department of Financial Institutions 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

By mail:
North Dakota Department of Financial Institutions
2000 Schafer Street, Suite G
Bismarck, ND 58501-1204

Fax: +1 (701) 328-0290

Email:  DFI@ND.gov

State Agency: Division of Financial Institutions

State Agency: Oklahoma Department of Banking 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

State Agency: Oregon Division of Finance and Corporate Securities

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Fax: +1 (503) 947-7862

Mail:
Oregon Department of Consumer and Business Services
PO Box 14480
Salem, OR 97309-0405

Email: dcbs.dfcsmail@oregon.gov

State Agency: Pennsylvania Department of Banking and Securities

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

Phone: +1 (800) 600-0007 

State Agency: Rhode Island Division of Banking

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here:

By mail:
State of Rhode Island
Division of Banking
1511 Pontiac Avenue, Bldg 68-1
Cranston, RI 02920

State Agency: Office of the Attorney General 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to:

Phone: +1 (803) 734-1221

State Agency: South Dakota Dept. of Labor & Regulation 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

Phone: +1 (605) 773-3421 

State Agency: Tennessee Department of Financial Institutions

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

Phone: +1 (615)253-7794

Request a form via e-mail at: 
tdfi.consumerresources@tn.gov

By mail:
Tennessee Department of Financial Institutions
Tennessee Tower, 26th Floor
312 Rosa L. Parks
Nashville, TN

State Agency: Department of Banking

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Phone: +1 (877) 276-5554 

By mail:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705

State Agency: Utah Department of Financial Institutions 

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Fax: (801) 538-8894

By mail:
Utah Department of Financial Institutions
PO Box 146800
Salt Lake City, UT 84114-6800

State Agency: Vermont Department of Financial Regulation

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here.

State Agency: Washington Department of Financial Institutions

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Phone: +1 (360) 902-8703 

Email: CSEnforceComplaints@dfi.wa.gov

State Agency: West Virginia Division of Financial Institutions

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint here:

Phone: +1 (304) 558-2294

By mail:
West Virginia Division of Financial Institutions
900 Pennsylvania Avenue
Suite 306
Charleston, WV 25302

State Agency: Wyoming Department of Audit, Division of Banking

If you have a complaint, first contact Client Support for StoneX Global Payments at +1 (212) 485-3549.

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please complete this form and submit via your preferred option below.

Fax: +1 (307) 777-3555
 
Email: marlene.aitchison@wyo.gov

By mail:
Wyoming Division of Banking
122 West 25th Street
Herschler Building, 3
East Cheyenne, WY 82009